TERMS AND CONDITIONS OF LA LOBA S.R.O.

I. General provisions

The following terms and conditions apply to purchases made in the online store (e-shop) available at the website www.mycream.cz and define the rights and obligations of the seller (supplier, operator) and the buyer (customer).

By placing an order, the buyer confirms that they have read and accept these terms and conditions without reservation. If the buyer is a consumer, they also acknowledge that they have read the "Buyer´s Notice - Consumer´s Right of Withdrawal from Distance Contracts" and the form for exercising the right of withdrawal.

The seller (supplier) and operator of the website www.mycream.cz is La Loba s.r.o., identification number (IČO) 28470796, Dittrichova 337/9, 12000 Prague. Contact information, including telephone numbers and detailed and regularly updated contact information, can be found in the "Contact" section on the seller´s website.

All contractual relationships between the seller and the buyer are governed by the applicable laws of the Czech Republic.

If the contracting party (buyer) is a consumer, the relationship is governed by these terms and conditions and, in the absence of specific provisions, by the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), including the provisions on obligations arising from contracts concluded with consumers (Section 1810 of the Civil Code, etc.), and Act No. 634/1992 Coll., on Consumer Protection, as amended.

If the contracting party (buyer) is a business entity, the relationship is governed by these terms and conditions and, in the absence of specific provisions, by the relevant provisions of the Civil Code. The provisions of these terms and conditions that designate the buyer as a consumer (e.g., buyer-consumer, consumer) or are labeled with a heading applicable to consumers only shall not apply to relationships where the contracting party (buyer) is a business entity.

If a framework written purchase agreement has been concluded between the buyer and the seller, an electronic order shall be considered as a proposal for a purchase agreement (offer) under the framework purchase agreement, and subsequently, a specific and detailed purchase agreement concluded as a result of the electronic order shall specify and specify this framework purchase agreement; the provisions of the framework purchase agreement shall take precedence over these terms and conditions.

II. Definition of Certain Terms

The seller (supplier) is La Loba s.r.o., as specified in Article I of the terms and conditions. The seller acts within the scope of their business, i.e., entrepreneurial activities, when entering into and performing the contract.

The buyer - entrepreneur is a person who, when entering into and performing the contract, acts within the scope of their business or other entrepreneurial activities or within the scope of the independent exercise of their profession.

The buyer - consumer (hereinafter referred to as the "consumer") is a person who, when entering into and performing the contract, acts outside the scope of their business or other entrepreneurial activities or outside the scope of the independent exercise of their profession.

A consumer contract is a purchase contract, a work contract, or another type of contract, provided that the contracting parties are the consumer on one side and the seller (supplier) on the other side.

Means of distance communication are means of communication that enable the conclusion of a contract without the simultaneous physical presence of the contracting parties. Means of distance communication include, in particular, the public communication network Internet through which the online store (e-shop) located at the address www.mycream.cz is accessible, as well as unaddressed mail, addressed mail, standard letter, advertising in print media with an order form, catalog, telephone with (human) operator, telephone without (human) operator (automatic dialing device, audiotext), radio, videophone (telephone with screen), videotext (microcomputer and television screen), electronic mail, fax machine, television (television shopping, teleshopping).

III. Conclusion of the Contract

The buyer´s order is a proposal for a purchase contract (an offer). The proper completion of all data and requirements prescribed by the form is a condition for the validity of the electronic order.

The formal automated confirmation of the consumer´s order by the seller (pursuant to Section 1827 (1) of the Civil Code) does not constitute an acceptance of the seller´s contract proposal.

A purchase contract is formed by the binding confirmation of the order (acceptance of the offer) by the seller. If the purchase contract does not arise for any reason under the previous sentence, the purchase contract arises upon the actual delivery of the goods.

Depending on the nature of the transaction (quantity of goods, price, transportation costs, etc.), the seller is entitled to request the buyer´s authorization for the order in a suitable manner, such as by telephone or in writing. If the buyer refuses to provide or fails to provide the authorization without undue delay, the order is considered invalid, and the contract is not concluded.

The individual technical steps leading to the conclusion of the contract are evident during the ordering process, and the buyer has the opportunity to review the entered data and correct any errors before confirming the submission of the order.

The order can be placed and the contract concluded in the Czech language.

The concluded contract will be stored on the seller´s server or by third parties providing this service to the seller; upon request, the seller will make the contract available to the consumer.

The costs incurred by the buyer for the use of distance communication means do not differ from the basic rates or charges according to the buyer´s operator´s conditions; the seller does not charge any additional fees.

These terms and conditions are published on the seller´s website www.mycream.cz; they can be archived and reproduced by the buyer.

IV. Withdrawal of the contract proposal (´´order cancellation´´) and contract termination

The buyer may cancel the placed order (i.e., revoke the proposal to conclude the contract) until the binding order confirmation (acceptance of the contract proposal) is received from the seller.

The seller reserves the right not to accept the buyer´s placed order if the respective goods have ceased to be manufactured, supplied, or if the supplier from whom the seller obtains the goods has increased the price. For the same reasons, the seller may terminate the contract if it has already been concluded, provided that the buyer does not accept the proposal to amend the contract by delivering different goods or increasing the price.

Furthermore, the seller reserves the right not to accept the buyer´s order if there was an obvious error in the product catalog on the seller´s website regarding the price, description, parameters, or appearance (illustration) of the goods, and such error was or should have been apparent to an average buyer, particularly in the context of other information provided about the goods by the seller. For the same reasons, the seller may terminate the contract if it has already been concluded, provided that the buyer does not accept the proposal to amend the contract by providing the correct price, description, parameters, or appearance (illustration) of the goods.

In accordance with § 1829 of the Civil Code, the consumer has the right to withdraw from a contract concluded using means of distance communication (i.e., remotely) without stating a reason and without any penalty within 14 days from the receipt of the goods.

Except for cases where withdrawal from the contract is explicitly agreed, the consumer cannot withdraw according to § 1837 of the Civil Code from contracts concluded using means of distance communication for:

• the provision of services if they have been fulfilled with the consumer´s prior explicit consent before the expiration of the withdrawal period and the seller has informed the consumer before concluding the contract that they do not have the right to withdraw in such cases,

• the delivery of goods that have been customized according to the consumer´s wishes or for their personal use,

• the delivery of perishable goods or goods that have been irreversibly mixed with other goods after delivery,

• repairs or maintenance performed at the consumer´s designated location at their request, except for subsequent non-requested repairs or the delivery of non-requested spare parts,

• the delivery of goods in sealed packaging that the consumer has opened and that cannot be returned for hygienic reasons,

• the delivery of audio or video recordings or computer software if the original packaging has been violated,

• the delivery of newspapers, periodicals, or magazines,

• the delivery of digital content if it was not delivered on a tangible medium and was provided with the consumer´s prior explicit consent before the expiration of the withdrawal period, and the seller has informed the consumer before concluding the contract that they do not have the right to withdraw in such cases.

The conditions and procedures for exercising the consumer´s right to withdraw from a contract concluded using means of distance communication are as follows:

The consumer must express their will in relation to the seller, indicating their decision to withdraw from the specific contract. The consumer may use the withdrawal form, which they have the opportunity to familiarize themselves with before concluding the contract and which is available for download on the seller´s website www.mycream.cz.

The consumer must send or deliver the withdrawal from the contract to the seller no later than on the last day of the withdrawal period.

If the consumer withdraws from the contract, they shall send or hand over the received goods to the seller without undue delay, but no later than within fourteen days from the withdrawal from the contract. The seller shall return to the consumer, without undue delay and no later than within fourteen days from the withdrawal from the contract, all payments, including the costs of delivery, received from the consumer based on the contract, in the same manner. The seller may return the received payments to the consumer using a different method only if the consumer agrees to it and it does not result in any additional costs for the consumer.

If the consumer has chosen a different method of delivery than the least expensive type of standard delivery offered by the seller, the seller shall reimburse the consumer for the costs of delivery corresponding to the least expensive offered type of standard delivery.

If the contract was concluded using a means of distance communication, the consumer shall bear the costs of returning the goods, even in the event that the goods cannot be returned by the usual postal service due to their nature.

If the consumer withdraws from the purchase contract, the seller is not obliged to refund the received payments to the consumer until the consumer hands over the goods to the seller or proves that the goods have been sent back to the seller.

V. Price and Payment Terms

The seller reserves the right to change prices without prior notice.

If the valid price of the goods is the same as or lower than the price stated in the buyer´s order, the goods will be delivered to the buyer at the price stated in the order.

If the valid price of the goods is higher than the price stated in the buyer´s order, the seller shall inform the buyer of this fact without undue delay. The buyer may accept the new price or refuse the delivery of the goods.

The purchase price is considered paid at the moment the full amount for a separate part of the delivery is credited to the seller´s regular account or when the full amount is paid in cash at the seller´s cash desk.

The seller is entitled to request payment in advance (a "deposit") from the buyer, up to 100% of the price of the goods, including any applicable taxes.

The currently accepted payment methods are specified in the order form when entering the information for ordering the goods. The seller accepts payment in cash at the store, bank transfer from the buyer´s account to the seller´s account, and cash on delivery upon the delivery of the goods. The fees for bank transfers are governed by the buyer´s bank price list for sending payments, and the seller does not charge any additional fees for this payment method. The cash-on-delivery fee is subject to the current price list of the shipping company.

The buyer can take possession of the goods only after full payment; otherwise, the seller retains ownership of the goods until the full purchase price is paid.

The price of the goods does not include the cost of delivery (shipping, cash on delivery, etc.). The buyer chooses the method of delivery based on their preference in the order form, and the currently available delivery methods are specified in the order form when entering the information for ordering the goods.

The price of the goods does not include the cost of installation (professional assembly, etc.).

VI. Delivery Terms

The delivery time is typically within seven working days from the formation of the purchase agreement (the binding confirmation of the order by the seller), depending on the operational capacity and availability of the goods. If the goods are delivered through a shipping service, three additional working days should be added to this period.

The delivery time may be extended reasonably under circumstances caused by force majeure or circumstances beyond the seller´s control. However, if the seller is unable to deliver or hand over the goods to the carrier for transportation within eight weeks, the contract shall be terminated, and the seller shall promptly refund the funds provided by the buyer for the respective order.

If the goods are not in stock, depending on the type of product, the delivery time can range from three to eight weeks. If it is an important order for the buyer, and they would not be interested in receiving the goods later than within a maximum of ten days, the buyer must notify the seller of this when placing the order. Within seven days, the seller will inform such a buyer of the estimated delivery date. If this date is unacceptable to the buyer, the seller will offer an alternative comparable product. If the buyer is not interested in any of the proposed options, they are entitled to cancel the order or withdraw from the contract.

If the seller is responsible for shipping the goods, they will hand over the goods to the first carrier for transportation to the buyer, enabling the buyer to exercise their rights under the transportation contract against the carrier.

If the buyer is a consumer, the provisions of the previous sentence apply only if the buyer specified the carrier without being offered one by the seller. Otherwise, the goods are considered delivered to the buyer when the carrier hands them over.

The place of delivery is determined by the buyer´s choice in the order form.

The seller arranges the delivery of the goods (method of delivery) based on the buyer´s choice in the order form, using the shipping companies they cooperate with. The current fees are determined by the price list issued by the specified shipping services.

If the buyer has chosen personal pickup at the seller´s store, they are obliged to collect the goods from there.

Installation (professional assembly, etc.) of the goods is not included in the delivery unless otherwise agreed with the buyer.

The shipment with the goods includes a tax document (invoice).

The buyer is obligated to properly accept the goods from the carrier. However, if any defects are found, particularly damage to the packaging, missing packages, etc., it is recommended that the buyer does not accept the goods from the carrier and reports the reasons to the carrier. If the buyer accepts the shipment despite the mentioned defects, they are obliged to report any issues to the carrier without delay.

It is advisable for the buyer to inspect the goods immediately after receiving them.

In the case of a buyer who is a business entity, the buyer is obliged, if possible, to inspect the goods as soon as the risk of damage to the goods passes and verify their properties and quantity.

VII. Seller´s Liability for Defects and Warranty Conditions

If the buyer is an entrepreneur:

The goods have defects if they do not meet the agreed quantity, quality, and performance. If the quality and performance are not agreed upon, the seller shall deliver the goods in a quality and performance suitable for the purpose apparent from the contract; otherwise, for the usual purpose.

The buyer´s right arising from defective performance is based on a defect that the goods had at the time when the risk of damage passed to the buyer, even if it becomes apparent later. The buyer´s right also arises from a defect that arises later, which the seller caused by breaching their obligations.

The seller´s obligations arising from the warranty for quality, if provided, shall not be affected.

In the case of early performance, the seller may remedy the defects within the time specified for the delivery of the goods.

The risk of damage passes to the buyer upon taking over the goods. The same consequence occurs if the buyer does not take over the goods, even if the seller allows them to dispose of it.

If the buyer is to take over the goods from a third party, the risk of damage passes to them at the moment when they could handle the goods, but not earlier than at the time specified as the time of performance.

If the seller hands over the goods to a carrier for transport to the buyer at the place specified in the sales contract, the risk of damage passes to the buyer upon handing over the goods to the carrier at that place. If no place is agreed upon, the risk passes upon handing over the goods to the first carrier for transport to the destination.

If the goods are already being transported at the time of concluding the contract, the risk of damage to the goods passes to the buyer upon handing over the goods to the first carrier. However, the seller is liable for any damage that occurred before the conclusion of the contract and the seller knew or should have known about it under the circumstances.

Damage to the goods that occurs after the risk of damage has passed to the buyer does not affect their obligation to pay the purchase price unless the seller caused the damage by breaching their obligations.

The buyer´s rights arising from defective performance are not affected if the defect is caused by the use of the goods that the buyer handed over to the seller. This does not apply if the seller proves that they timely notified the buyer of the unsuitability of the handed-over goods and the buyer insisted on using them, or if the seller proves that, even with due care, they could not have detected the unsuitability of the handed-over goods. If the seller caused the defect in the goods based on the buyer´s designs, samples, or specifications, the same provision shall apply mutatis mutandis.

The buyer has no rights arising from defective performance if the defect was detectable with the usual attention at the time of concluding the contract.

The buyer shall inspect the goods as soon as possible after the risk of damage to the goods has passed and verify their properties and quantity to the best of their ability.

If the seller dispatches the goods, the buyer may postpone the inspection until the goods are delivered to the designated place.

If the goods are redirected to a different destination during transportation or if they are further dispatched by the buyer without having the opportunity to inspect them, and the seller knew or should have known about the possibility of such change of destination or further dispatch at the time of concluding the contract, the buyer may postpone the inspection until the goods are delivered to the new destination.

If defective performance constitutes a material breach of the contract, the buyer has the right to:

a) have the defect remedied by the delivery of a new non-defective item or the delivery of the missing item,

b) have the defect remedied by the repair of the item,

c) a reasonable price reduction, or

d) withdraw from the contract.

The buyer shall inform the seller of the chosen remedy upon notifying the defect or without undue delay after notifying the defect. The buyer cannot change the chosen remedy without the seller´s consent, except if the buyer requested the repair of a defect that proves to be irreparable. If the seller fails to remedy the defects within a reasonable period of time or informs the buyer that the defects will not be remedied, the buyer may demand a reasonable price reduction instead of defect removal, or may withdraw from the contract.

If the buyer fails to exercise their right in a timely manner, they have the rights as if the defective performance were an insignificant breach of the contract.

If defective performance constitutes an insignificant breach of the contract, the buyer has the right to have the defect remedied or to a reasonable price reduction.

Until the buyer claims a price reduction or withdraws from the contract, the seller may deliver what is missing or remedy the legal defect. The seller may remedy other defects at their discretion by repairing the item or delivering a new item; the choice must not impose unreasonable costs on the buyer.

If the seller fails to remedy the defect in a timely manner or refuses to remedy the defect, the buyer may demand a price reduction or withdraw from the contract. The buyer cannot change the chosen remedy without the seller´s consent.

The buyer is not required to pay a part of the purchase price corresponding to their right to a price reduction until the defect is remedied.

When delivering a new item, the buyer shall return the originally delivered item at the seller´s expense.

The buyer cannot withdraw from the contract or demand the delivery of a new item if they cannot return the item in the condition in which they received it. This does not apply if:

a) there has been a change in the condition due to an inspection to determine the defect,

b) the buyer used the item before discovering the defect,

c) the buyer caused the inability to return the item in an unchanged condition through their actions or omissions, or

d) the buyer sold the item before discovering the defect, consumed it, or modified the item in normal use; if this happened only partially, the buyer shall return to the seller what can still be returned and provide the seller with compensation to the extent of the benefits gained from the use of the item.

If the buyer fails to report the defect in a timely manner, they lose the right to withdraw from the contract.

If the buyer fails to report the defect without undue delay after they could have discovered it through a timely inspection and due care, the court will not grant them the right to claim defective performance. The same applies to hidden defects if the defect was not reported without undue delay after the buyer could have discovered it with due care, but no later than two years after the delivery of the item.

If the seller provides the buyer with a quality guarantee, the rights and obligations of the parties are governed by the following provisions:

The seller guarantees that the item will be fit for use for the usual purpose or will retain its usual properties for a certain period of time. The guarantee may also be provided for individual components of the item.

If the contract and the warranty statement indicate different warranty periods, the longest period shall apply. However, if the parties agree on a different warranty period than the one indicated on the packaging as the period of usability, the agreement of the parties shall prevail.

The warranty period starts from the delivery of the item to the buyer. If the item was sent according to the agreement, the warranty period starts from the arrival of the item at the designated location. If someone other than the seller puts the purchased item into operation, the warranty period starts from the day the item is put into operation, provided that the buyer ordered the installation within three weeks of receiving the item and provided proper cooperation for the service.

The buyer does not have the right to claim warranty if the defect occurred after the risk of damage to the item passed to the buyer due to an external event. This does not apply if the defect was caused by the seller.

If the buyer is a consumer:

If the buyer is a consumer, the following special provisions, in addition to the above-mentioned provisions on the seller´s liability for defects and warranty conditions, apply preferentially:

The seller guarantees to the buyer-consumer that the item is free from defects upon receipt. In particular, the seller guarantees to the buyer that at the time of receipt of the item:

a) the item has the qualities agreed upon by the parties, and if there is no agreement, it has the qualities described by the seller or the manufacturer or expected by the buyer considering the nature of the goods and based on the advertising conducted by them;

b) the item is suitable for the purpose stated by the seller for its use or for which such an item is typically used;

c) the item corresponds to the agreed quality or design if the quality or design was determined based on an agreed sample or model;

d) the item is of the corresponding quantity, size, or weight; and

e) the item complies with the requirements of legal regulations.

If a defect manifests within six months of receipt, it is presumed that the item was defective at the time of receipt.

Buyerˇs rights - consumer´s rights arising from defective performance

The buyer is entitled to exercise the right arising from a defect that occurs in consumer goods within twenty-four months of receipt.

If the item, its packaging, the attached instructions, or the advertisement state a period during which the item can be used, the provisions regarding quality warranty apply.

Upon the buyer´s request, the seller shall confirm in writing the extent and duration of their obligations in the event of defective performance, including the content, scope, conditions, and duration of their liability, as well as the manner in which the rights arising from such liability can be exercised. The confirmation shall also include the seller´s name, registered office, identifying information, and any other information necessary to determine their identity. If necessary, the seller shall explain in the confirmation, in an understandable manner, the content, scope, conditions, and duration of their liability, as well as the manner in which the rights arising from such liability can be exercised. The seller shall also state in the confirmation that other rights of the buyer relating to the purchase of the item are not affected. Failure to fulfill these obligations does not invalidate the confirmation. Unless the nature of the item prevents it, such confirmation may be replaced by a document on the purchase of the item containing the specified information.

The provision allowing the buyer to exercise the right arising from a defect that occurs in consumer goods within twenty-four months of receipt does not apply:

a) to an item sold at a lower price due to a defect for which the lower price was agreed upon;

b) to wear and tear caused by the item´s normal use;

c) to a used item for a defect corresponding to the degree of use or wear that the item had upon the buyer´s receipt; or

d) if it arises from the nature of the item.

If an item does not have specified characteristics, the buyer may request the delivery of a new item without defects, unless it is unreasonable considering the nature of the defect. However, if the defect only pertains to a component of the item, the buyer may only request the replacement of the component. If that is not possible, the buyer may withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be remedied without undue delay, the buyer has the right to have the defect rectified free of charge.

The buyer has the right to demand the delivery of a new item or the replacement of a component in the case of a remediable defect if they cannot properly use the item due to the recurrence of the defect after repair or due to a greater number of defects. In such a case, the buyer also has the right to withdraw from the contract.

If the buyer does not withdraw from the contract or does not exercise the right to receive a new item without defects, to have the component replaced, or to have the item repaired, they may demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, replace the component, or repair the item, as well as in cases where the seller fails to rectify the situation within a reasonable time or when rectification would cause significant difficulties for the consumer.

The buyer is not entitled to claim rights from defective performance if they knew about the defect before accepting the item or if they caused the defect themselves.

If the item has a defect for which the seller is liable and it concerns an item sold at a lower price or a used item, the buyer has the right to a reasonable discount instead of the right to exchange the item.

Claims arising from defects are enforced against the seller from whom the item was purchased. However, if another person designated for repairs is specified in the confirmation regarding the scope and duration of the seller´s obligations in the event of defective performance (including the content, extent, conditions, and duration of liability, as well as the manner in which rights arising from liability for defects can be enforced), the buyer may exercise the right to have the item repaired by the person designated to perform the repairs. The designated person will carry out the repairs within the period agreed upon between the seller and the buyer at the time of purchase.

If the buyer exercises the right to defective performance, the other party shall confirm in writing when the right was exercised, as well as the performance of the repair and its duration.

A defect that arises from improper assembly or other improper installation of the item shall be considered a defect of the item if such assembly or installation was agreed upon in the purchase contract and was carried out by the seller or another person on the seller´s behalf. This also applies if the assembly or other installation of the item was performed by the buyer and the defect arose due to incorrect instructions provided in the assembly or operating manual.

VIII. Complaints

The buyer shall inspect the item as soon as possible after the risk of damage to the item has passed and verify its characteristics and quantity.

If the buyer does not notify the defect without undue delay after being able to detect it through timely inspection and due diligence, the court will not grant them the right to defective performance. The same applies to hidden defects, unless the defect was reported without undue delay after the buyer could detect it with due diligence, but no later than two years after the item was handed over.

However, if the buyer is a consumer, they are entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt, with exceptions as stated in the provisions on the seller´s liability for defects and warranty conditions.

The seller shall issue the buyer with a confirmation of when the consumer exercised their right, the content of the complaint, and the way in which the consumer wishes the complaint to be resolved. The seller shall also provide confirmation of the date and method of complaint resolution, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.

The same obligation applies to other persons designated to perform the repair.

The complaint, including the rectification of the defect, must be resolved without undue delay, no later than 30 days from the date of complaint submission, unless the seller and the consumer agree on a longer period. The expiry of this period without resolution is considered a material breach of the contract.

IX. Personal Data Protection

The seller complies with the obligations and conditions set forth by the legal regulations of the Czech Republic, especially Act No. 101/2000 Coll., on the Protection of Personal Data and on the Amendment of Certain Laws, as amended, regarding the processing of personal data and other information provided by the buyers (name, surname, or company name, billing and delivery address, telephone, email, identification number, and tax identification number). The seller respects the privacy of the buyers, protects the data from unauthorized use, and does not disclose them to third parties.

By placing an order or registering with the seller, the buyer gives their consent to the processing of the data provided for the purpose of establishing, modifying, fulfilling, and terminating contractual relationships between the buyer and the seller, especially for the purpose of delivering goods and communicating with the buyer, for an indefinite period of time.

If the buyer grants the seller consent to send informational emails to the email address provided by the buyer, this consent can be revoked at any time by requesting the seller to remove the email address from the database used for sending informational emails.

The provision of personal data to the seller is voluntary and goes beyond the necessary processing for order processing, contract conclusion, and fulfillment. The buyer has the right to access their personal data and may request the seller in writing to terminate the processing and delete personal data for which consent was granted, except for data necessary to fulfill the contractual relationship. In case of violation of their rights, the buyer has the right to contact the Office for Personal Data Protection and request appropriate remedies, such as the seller refraining from such actions, rectification of the situation, etc.

X. Final Provision

These terms and conditions are valid from December 1, 2022.

The seller reserves the right to possible printing errors, technical or price changes without prior notice.

These conditions are prepared to the best of our knowledge and belief. However, if there are any uncertainties regarding their content and the rights and obligations arising from them, the seller shall be appropriately informed to provide more detailed information.

In case the consumer suspects that their rights have been violated by the seller, they are entitled to contact the Czech Trade Inspection Authority, located at Štěpánská 15, 120 00 Prague 2, or any of its regional inspectorates.